Case Studies / Energy & Utilities
A 360-degree view across service, partners, and customers
Energy & UtilitiesThe Challenge
Service and customer data were siloed between partner and customer operations, blocking the cohesive 360-degree view the client needed to drive customer success.
The Approach
We built a Salesforce roadmap aligned to that goal and delivered a service portal spanning service, partner, and customer community clouds on Salesforce Lightning, with single sign-on — one of the client's earliest efforts in this space.
The Outcome
Service, partner, and customer community clouds unified on Lightning with single sign-on across portals.